Privacy Policy
Last updated: 3 September 2026
reTouch Training Academy (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase a course, or otherwise interact with us.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
reTouch Training Academy 112 Moira Road, Lisburn, BT28 1RR, Northern Ireland
Email: Contact@retouchtrainingacademy.com Phone: 07985 289302 Contact page: retouchtrainingacademy.com/contact
We are the data controller for the personal information we collect through this website.
2. Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, postal address
- Account and order information — course purchases, order history, payment confirmation (we do not store full card details — see Section 5)
- Communications — messages you send us via our contact form, email, or phone
- Course-related information — enrolment details, progress on online course materials, and any information you provide during 1:1 mentoring sessions
- Technical information — IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies (see Section 6)
- Marketing preferences — whether you’ve opted in to receive emails from us
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your course purchases and bookings
- Provide access to course materials and manage your 1:1 mentoring sessions
- Communicate with you about your order, course updates, or support queries
- Send you marketing communications, where you have opted in (you can unsubscribe at any time)
- Improve our website, courses, and customer experience
- Comply with our legal and regulatory obligations, including accounting and tax requirements
- Prevent fraud and maintain the security of our website
Legal basis for processing: we rely on one or more of the following legal bases — performance of a contract (processing your order), consent (marketing communications), and legitimate interests (improving our services and preventing fraud).
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Payment processors (e.g. Stripe, PayPal, or your card provider) to process transactions securely
- Email and marketing service providers used to send order confirmations or newsletters
- Website hosting and IT service providers who help us operate this website
- Professional advisors (accountants, solicitors) where necessary
- Regulatory or law enforcement bodies, where required by law
All third parties we work with are required to handle your data securely and only for the purposes we specify.
5. Payment Information
Card payments are processed securely by our payment provider(s). We do not store your full card details on our servers.
6. Cookies
Our website uses cookies and similar technologies to:
- Enable core website and shopping cart functionality
- Understand how visitors use our site (analytics)
- Remember your preferences
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website, including the checkout process.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order and financial records are typically retained for a minimum of 6 years in line with UK tax record-keeping requirements.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Rectify inaccurate or incomplete information
- Erasure — request deletion of your personal information, where applicable
- Restrict or object to certain processing
- Data portability — receive your data in a portable format
- Withdraw consent at any time where we rely on consent (e.g. marketing emails)
To exercise any of these rights, contact us at Contact@retouchtrainingacademy.com or via our contact page.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our courses and website are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will indicate when it was last revised.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: Contact@retouchtrainingacademy.com Phone: 07985 289302 Post: 112 Moira Road, Lisburn, BT28 1RR, Northern Ireland Contact form: retouchtrainingacademy.com/contact