Refund & Cancellation Policy
Last updated: 3 September 2026
Thank you for choosing reTouch Training Academy. Please read this policy carefully before purchasing a course, as it explains your rights regarding cancellations, course changes, and refunds.
1. Digital Courses Are Non-Refundable Once Accessed
Our courses are delivered as digital content (online video tutorials, downloadable materials, and access to course platforms). Under the UK Consumer Contracts Regulations 2013, the usual 14-day “cooling-off” cancellation right for online purchases does not apply once you begin accessing digital content, provided you have given your express consent to immediate access and acknowledged that you lose your right to cancel by doing so.
By purchasing a course and accessing the materials, you acknowledge and agree that:
- Your statutory right to a 14-day cancellation period ends once you access the course content
- Refunds will not be issued once you have logged in and viewed or downloaded any part of the course
This does not affect your statutory rights if the digital content is faulty, not as described, or not fit for purpose (see Section 4).
2. Changed Your Mind About a Course? We’ve Got You Covered
We understand that sometimes students choose the wrong course for their needs. If this happens:
- You can switch to a different course, free of charge, as long as your original course (including any associated 1:1 mentoring session) has not yet taken place.
- This applies to the live/scheduled elements of your course — once your 1:1 Zoom mentoring session has been completed, or the relevant course component has taken place, this option is no longer available.
- To request a course change, simply contact us — we’re happy to help you find the right fit.
How to request a course change:
Email: Contact@retouchtrainingacademy.com Contact form: retouchtrainingacademy.com/contact Phone: 07985 289302
Please include your order number and the course you’d like to switch to, and we’ll sort it out as quickly as possible.
3. 1:1 Mentoring Sessions
Your 2-hour private Zoom mentoring session is included with your course. If you need to reschedule your mentoring session:
- Please give us as much notice as possible, and at least 48 hours before your scheduled session, so we can offer the slot to another student and find a new time that works for you.
- Sessions cancelled with less than 48 hours’ notice, or missed without notice, may not be eligible for rescheduling — please get in touch and we’ll do our best to accommodate you.
4. Faulty or Misdescribed Digital Content
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If the digital content you receive is faulty, does not match its description, or you are unable to access it due to a fault on our end, please contact us and we will investigate and put things right — whether that’s a fix, a replacement, or, where appropriate, a refund.
5. Cancellations Before Access
If you purchase a course but have not yet accessed any of the materials, you may request a cancellation and refund within 14 days of purchase, in line with your standard consumer rights for distance sales. Once you access any part of the course, this right no longer applies (see Section 1).
6. How to Get in Touch
If you have any questions about this policy, need to change your course, or would like to discuss your order, we’re happy to help:
Email: Contact@retouchtrainingacademy.com Phone: 07985 289302 Post: 112 Moira Road, Lisburn, BT28 1RR, Northern Ireland Contact form: retouchtrainingacademy.com/contact
This policy does not affect your statutory rights as a consumer under UK law.